All the data is funneled into a single database in the U.K.Īlthough ServiceNow runs in the cloud, an on-premises "mid server" performs the Lansweeper queries, and results are pushed back to the cloud instance of ServiceNow. Rentokil Initial has deployed multiple Lansweeper scanners across its regional data centers: two in each of its data centers in North America, Asia, and EMEA. Learn more about the benefits of building an accurate, always up to date CMDB with Lansweeper A Fast and Seamless Global Rollout Provides Organization-wide Visibility In this way, all the data collected by Lansweeper is added to ServiceNow's CMDB.
Integrating Lansweeper with ServiceNow involved preparing a report using Lansweeper's basic reporting functionality, then using the SQL code in the Edit function to configure ServiceNow to query Lansweeper and pull in the data from the console using ServiceNow's transform maps.
"Having data from many tools creates data "triangulation," providing a depth and breadth of information across all virtual machines, physical devices and software on the assets we want to manage." "Rather than relying on a single tool, we have multiple tools in place, including Lansweeper, which feed information to the CMDB within ServiceNow," Rentokil Initial has adopted a federated approach to populating their CMDB within ServiceNow, and Lansweeper serves as the phase-one discovery tool which feeds its data. "The fact that Lansweeper was the most cost-effective solution was also compelling," said Mark Blackman, Global Configuration Manager.Ī Federated Approach to Asse t Management "We selected Lansweeper because of its ability to sniff out networks and identify devices that hadn't been manually added as assets or hadn't been registered in other tools," he said. "This helps us ensure our organization is secure and not vulnerable to an attack." The mandate for GDPR compliance was also a driving factor for adopting an IT asset discovery solution.Īlthough Rentokil Initial evaluated other solutions, none was as easy to set up or as effective as Lansweeper. Mark Blackman - Global Configuration Manager, Rentokil Initial "It's critical to understand the risks to your business fro m a security perspective, for example, identifying and alerting when an unknown asset connects to your network," "While our ServiceNow platform provides asset and configuration management, if somebody didn't manually register an asset, or if there were connected Windows devices that had not been identified, we were blind to those asset's existence. "We needed a solution that would complement what we already had in place and simplify software audits Mark Blackman - Global Configuration Manager.
Eliminating spreadsheetsand manual processes were also important goals.Īnother critical requirement was the ability to integrate with the team's existing asset and configuration management solution, ServiceNow.
Mark Blackman - Global Configuration Manager, Rentokil Initial Security and Visibility Were Key Drivers for Lansweeper AdoptionĮnsuring security was the main driver for rolling out an IT asset discovery solution like Lansweeper across the organization. "Lansweeper is our independent eyewitness - providing critical visibility and helping us validate the health and security posture of our IT estate."